Medical Office Switchboard Attendant

Contract Type

FullTime

Category

Professional

Location

MeadvillePA

Salary

$16.50/hr

Date Published

07-08-2025

Reference Number

22983

Medical Office Switchboard Attendant

The Medical Office Switchboard Attendant is responsible for operating a multi-line telephone system to answer incoming calls, direct calls to appropriate personnel or departments, take messages, and provide general information in a courteous and professional manner. This role is critical in ensuring effective communication within the medical office and with patients, caregivers, and external parties.

Responsibilities
  • Operate a multi-line switchboard efficiently and professionally.

  • Answer incoming telephone calls promptly and direct them to the correct department or individual.

  • Respond to general inquiries about office services, hours, locations, and procedures.

  • Take accurate messages and deliver them to the appropriate personnel.

  • Schedule, confirm, or cancel patient appointments when necessary.

  • Monitor and respond to voicemail messages in a timely manner.

  • Provide excellent customer service to all callers and visitors.

  • Page medical staff or use the intercom system when required.

  • Maintain confidentiality and adhere to HIPAA guidelines and all office policies.

  • Report technical issues with the phone system to the appropriate personnel or service provider.

Qualifications and Skills
  • High school diploma or GED required.

  • Two years of prior experience in physician's office setting

  • Previous experience in a medical office or call center preferred.

  • Knowledge of medical terminology is a plus.

  • Proficient in using multi-line phone systems and computer software (e.g., EMR, Microsoft Office).

  • Excellent verbal communication and listening skills.

  • Ability to multitask and work in a fast-paced environment.

  • Strong organizational and time-management skills.

  • Professional demeanor and appearance.

Benefits/Compensation
  • Full-time

  • First shift

  •  $14.50 - $19.00 per hour hr based on experience

  • Temp-to-hire opportunity

  • Health Benefits while on assignment

  • Full benefits and pay raise available after probation period

Location
  • Meadville, Pa

About Career Concepts Staffing Services, Inc.

Career Concepts is the leading locally owned staffing company in Western Pennsylvania and New York, dedicated to connecting top-tier talent with exceptional opportunities. With a commitment to excellence, innovation, and ongoing growth, we pride ourselves on delivering unparalleled services to our clients and candidates.

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