Medical Office Switchboard Attendant
The Medical Office Switchboard Attendant is responsible for operating a multi-line telephone system to answer incoming calls, direct calls to appropriate personnel or departments, take messages, and provide general information in a courteous and professional manner. This role is critical in ensuring effective communication within the medical office and with patients, caregivers, and external parties.
Responsibilities
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Operate a multi-line switchboard efficiently and professionally.
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Answer incoming telephone calls promptly and direct them to the correct department or individual.
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Respond to general inquiries about office services, hours, locations, and procedures.
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Take accurate messages and deliver them to the appropriate personnel.
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Schedule, confirm, or cancel patient appointments when necessary.
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Monitor and respond to voicemail messages in a timely manner.
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Provide excellent customer service to all callers and visitors.
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Page medical staff or use the intercom system when required.
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Maintain confidentiality and adhere to HIPAA guidelines and all office policies.
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Report technical issues with the phone system to the appropriate personnel or service provider.
Qualifications and Skills
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High school diploma or GED required.
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Two years of prior experience in physician's office setting
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Previous experience in a medical office or call center preferred.
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Knowledge of medical terminology is a plus.
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Proficient in using multi-line phone systems and computer software (e.g., EMR, Microsoft Office).
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Excellent verbal communication and listening skills.
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Ability to multitask and work in a fast-paced environment.
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Strong organizational and time-management skills.
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Professional demeanor and appearance.
Benefits/Compensation
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Full-time
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First shift
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$14.50 - $19.00 per hour hr based on experience
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Temp-to-hire opportunity
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Health Benefits while on assignment
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Full benefits and pay raise available after probation period
Location
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Meadville, Pa
About Career Concepts Staffing Services, Inc.
Career Concepts is the leading locally owned staffing company in Western Pennsylvania and New York, dedicated to connecting top-tier talent with exceptional opportunities. With a commitment to excellence, innovation, and ongoing growth, we pride ourselves on delivering unparalleled services to our clients and candidates.
