General Manager
Career Concepts is seeking an experienced General Manager for an established commercial cleaning and facility services company in Erie, PA. This is an excellent opportunity for a hands-on leader who enjoys managing people, overseeing daily operations, and building strong customer relationships. Experience in a service-oriented industry is preferred, but industry-specific training will be provided for the right candidate.
Responsibilities
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Oversee daily operations across multiple service departments, including janitorial services, carpet and upholstery cleaning, restoration, and specialty cleaning.
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Lead and support department managers and supervisors while overseeing operations involving approximately 175 employees.
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Coordinate staffing, scheduling, and daily crew assignments to ensure customer needs are consistently met.
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Visit customer locations regularly to conduct quality inspections, address concerns, and maintain strong client relationships.
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Participate in employee interviewing, hiring, onboarding, training, and performance management.
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Respond to staffing shortages, scheduling changes, and operational challenges while maintaining service quality.
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Monitor departmental operations to ensure individual accounts remain within established budgets.
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Support customer retention and identify opportunities for additional business and service growth.
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Maintain effective communication between employees, supervisors, customers, and company leadership.
Qualifications and Skills
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Minimum of 5 years of management experience, preferably within a service-oriented environment.
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Previous experience supervising teams of 10 or more employees, with the ability to lead multiple departments and supervisors.
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Strong organizational, time management, and problem-solving skills.
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Proven ability to manage staffing challenges, coordinate schedules, and adapt quickly to changing priorities.
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Excellent communication, customer service, and interpersonal skills.
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Patient, dependable, and approachable leadership style with the ability to train, motivate, and hold employees accountable.
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Proficiency in basic computer programs, including Microsoft Word and Excel.
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Valid driver's license and clean driving record required.
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Experience in commercial cleaning, restoration, facilities management, hospitality, or related services is a plus but not required.
Benefits/Compensation
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Full Time
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First shift (7:30am – 5pm)
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Competitive compensation based on experience and qualifications
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Direct Hire Opportunity
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Company vehicle, gas card, and cell phone provided for business use
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Paid holidays and vacation
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Dental plan available
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Health coverage options
Location
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Erie, PA 16506
About Career Concepts Staffing Services, Inc.
Career Concepts is the leading locally owned staffing company in Western Pennsylvania and New York, dedicated to connecting top-tier talent with exceptional opportunities. With a commitment to excellence, innovation, and ongoing growth, we pride ourselves on delivering unparalleled services to our clients and candidates.
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