Director of First Impressions
This is not a traditional receptionist role. This position serves as the face and voice of a growing, fast-paced real estate office, playing a key role in client experience, agent support, and daily operations.
The Director of First Impressions is responsible for creating a polished, professional, and welcoming environment while supporting agents and leadership with day-to-day coordination and compliance tasks. This role is ideal for someone who is highly organized, detail-oriented, and naturally takes ownership without needing direction.
This is also a strong opportunity for someone looking to grow into a leadership-focused administrative role, with long-term potential to expand into higher-level operational responsibilities within the organization.
Responsibilities
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Greet clients, agents, and guests with professionalism and confidence, creating a strong first impression
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Answer and direct incoming calls with clarity and purpose
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Maintain a clean, organized, and professional office environment
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Support agents with administrative needs and day-to-day coordination
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Ensure compliance by reviewing and managing paperwork using established templates
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Coordinate schedules, appointments, and overall office flow
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Manage incoming and outgoing mail, deliveries, and office supplies
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Assist leadership with projects and daily operational tasks
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Work effectively with multiple personalities, including agents and clients
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Help maintain a positive, team-oriented office culture
Qualifications and Skills
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Strong communication skills, both in person and over the phone
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Professional presence and polished demeanor
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Highly organized with strong attention to detail
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Ability to multitask and manage multiple priorities without sacrificing quality
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Dependable, punctual, and consistent
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Comfortable with basic technology and office systems
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Ability to handle stress and navigate conflict professionally
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Positive, outgoing personality with a “no drama” mindset
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Self-starter who takes initiative and ownership
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Interest in growth and development into a leadership-oriented role
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Ability to obtain/transfer real estate license (preferred or required based on candidate)
Benefits/Compensation
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Full Time
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First shift (8:30am – 5pm)
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$20+/hr based on experience
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Temp to hire position
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Weekly pay while employed through Career Concepts
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Benefits available while employed through Career Concepts
Location
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Erie, PA 16509
About Career Concepts Staffing Services, Inc.
Career Concepts is the leading locally owned staffing company in Western Pennsylvania and New York, dedicated to connecting top-tier talent with exceptional opportunities. With a commitment to excellence, innovation, and ongoing growth, we pride ourselves on delivering unparalleled services to our clients and candidates.
