Customer Support Representative
We are seeking a Customer Support Representative to provide high-quality service and support to customers through phone and email communication for our client company. This role supports order processing, customer inquiries, and internal coordination to ensure a positive customer experience. The ideal candidate is detail-oriented, professional, and enjoys helping customers in a fast-paced office environment.
Responsibilities
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Process inbound customer orders accurately and efficiently
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Respond to customer inquiries via phone and email
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Assist customers with order status, pricing, and basic product information
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Enter and maintain accurate customer and order records
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Communicate order updates, delays, or issues proactively
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Support customer satisfaction through timely issue resolution
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Collaborate with internal teams to meet customer needs
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Assist with returns and credits as needed
Qualifications and Skills
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Strong written and verbal communication skills
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Excellent attention to detail and organization
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Ability to multitask and prioritize effectively
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Customer-focused, professional demeanor
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Proficiency with Microsoft Office (Outlook, Excel, Word)
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Comfortable learning internal systems and processes
Benefits/Compensation
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Full Time
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First shift (8:30am – 5:30pm)
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$40,000/year based on experience
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Temp to hire position
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Weekly pay while employed through Career Concepts
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Benefits available while employed through Career Concepts
Location
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Erie, PA 16510
About Career Concepts Staffing Services, Inc.
Career Concepts is the leading locally owned staffing company in Western Pennsylvania and New York, dedicated to connecting top-tier talent with exceptional opportunities. With a commitment to excellence, innovation, and ongoing growth, we pride ourselves on delivering unparalleled services to our clients and candidates.
