Customer Service Representative
A locally owned insurance agency in Salamanca, NY is seeking a reliable and personable Customer Service Representative to join their team. This position is ideal for someone who enjoys working with people, can manage multiple tasks with ease, and thrives in a detail-focused, customer-first environment. You’ll play a key role in supporting clients and ensuring smooth daily operations in the office.
Responsibilities
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Answer phone calls and emails with professionalism and care
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Assist clients with policy questions, updates, payments, and documentation
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Process policy changes, renewals, and cancellations accurately
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Maintain and update client records in the agency system
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Provide administrative support to agents and team members
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Resolve or escalate customer concerns in a timely manner
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Follow up on outstanding items and ensure client satisfaction
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Build rapport with clients and contribute to a positive office culture
Qualifications and Skills
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Prior customer service experience required, insurance background a plus
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Strong communication and organizational skills
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Proficient with Microsoft Office
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Able to learn and navigate insurance software quickly
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Detail-oriented and capable of handling confidential information
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Licensed in Property & Casualty (preferred but not required)
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Team player with a professional attitude
Benefits/Compensation
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Full-time
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First shift (8:30am-4:30pm)
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$20+/hr based on experience
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Temp to Hire
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Weekly pay while employed through Career Concepts
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Benefits available while employed through Career Concepts
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Benefits after Probation period
Location
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Salamanca, NY
About Career Concepts Staffing Services, Inc.
Career Concepts is the leading locally owned staffing company in Western Pennsylvania and New York, dedicated to connecting top-tier talent with exceptional opportunities. With a commitment to excellence, innovation, and ongoing growth, we pride ourselves on delivering unparalleled services to our clients and candidates.
